Talk to a person

Poor support is the loudest complaint in reviews of every product PhurFriend competes with — long holds, first-tier staff reading from a script, nobody who understands construction. Being small is the one thing that fixes that, so while we are small, you get a direct line.

Worth writing about

• Whether this fits your business. Tell us your revenue, your trade, and how you track job costs now. If it is not a fit we will say so — a customer who leaves in three months helps nobody.
• A bank we cannot read. Send an export that did not import cleanly and we will fix the parsing, usually the same day.
• Something missing. The roadmap comes from contractors, not from guessing. If you need something that is not here, that is the most useful email you can send.
• A number that looks wrong. Tell us which figure and on which screen. Getting the arithmetic right matters more than anything else here.
• A security problem. Tell us before telling anyone else and we will fix it quickly and credit you.